Returns and Refunds Policy

We accept returns on items within 30 days of purchase. To qualify for a return, your item must be unused, in its original condition, and in the original packaging. Please ensure you include the receipt or proof of purchase from Renshaws.

  • Do not return items to the manufacturer.
  • Partial refunds may apply in certain situations, such as:
    • Items that are not in their original condition, damaged, or missing parts (unless due to our error).
    • Items returned more than 30 days after delivery.

Refunds
Once we receive and inspect your returned item, we will notify you via email about the status of your refund. If the return is approved, a refund will be processed, and a credit will be automatically applied to your original payment method within a few business days.

Late or Missing Refunds
If you haven’t received your refund yet, please take the following steps:

  • Contact your credit card company, as it may take some time to process.
  • Check with your bank, as there is often processing time involved.
  • If you’ve done both and still haven’t received your refund, please contact us at
    sales@pedalproject.com.au

Sale Items
Only full-priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.

Exchanges
We only replace items that are defective or damaged. If you need to exchange an item for the same one, please email us sales@pedalproject.com.au.

Gifts
If your item was marked as a gift at the time of purchase and shipped directly to you, we will issue a gift credit for the value of your return. A gift voucher will be sent to you once we receive the returned item. If the item was not marked as a gift or if the gift giver had the order shipped to themselves, we will issue the refund to the gift giver.

Shipping
To return your product, please mail it to:

Renshaws Pedal Project
86-88 Durham St, Bathurst NSW, 2795.

  • You will be responsible for your own return shipping costs, which are non-refundable.
  • The time it takes for an exchanged product to reach you may vary depending on your location.
  • For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee the receipt of your returned item without tracking.